Crosby use ReDeTrack to track and allocate snag lists associated with their prestigious appartment developments using its call logging function, its online shared diary and GPS location map. Their mobile engineers receive their instructions and capture their actions using their rugged PDAs.

"The team at ReDeTrack were great from the offset. They worked closely with us to build a bespoke system specifically tailored to meet our needs. A lot of their time was invested into understanding how our department operated in order to come up with the best solution. Since it's implementation our productivity has greatly improved, work is allocated more effectively and efficiently and it's easy to use.

Follow up service has been second to none. They are always on hand to give us support and help us with any technical queries."

Since adopting ReDeTrack, Intercity are receiving more business from their existing customers and have added two new well known names to their list of clients. Their customers keep an eye on delivery progress using ReDeTrack's online reporting system and their delivery drivers capture delivery and collection details and POD information using their rugged hand held computers.

"Intercity Express, a privately owned company specialising in high street distribution turned to Dave Hindle of Isware in order to develop a cost effective, user friendly reporting system to replace the paper audit trail for their deliveries to and collections from 430 [retail outlet stores] throughout the UK.

From inception Dave and his colleagues were very hands on, developing the first edition of the system from scratch within 6 months.

The system has made many people happy. The client is able to monitor deliveries and collections of returns and customers handsets for repair in real time. Our 40 drivers are not now burdened with paperwork and operational staff no longer need spend long periods entering pod information into our computer system.

All the delivery and collection information is held on a secure server via our internet website.

ReDeTrack continues to be developed with satnav mapping imminent.

ReDeTrack is a useful tool when presenting for additional contracts."