At the core of the ReDeTrack system lies its sophisticated Track and Trace facility. The back office system will schedule your engineers' customer visits or your drivers' collections and deliveries. These instructions form the starting point of the status-based tracking process.

When your field operatives act upon their instructions, the system updates the status of each task, showing packages as delivered at an address, by a driver, at a particular date and time; or a maintenance task completed in similar detail. The system records each stage of the process and your reports show a complete history.

The hand-held program can be tuned to match any field process, including displaying customer address and contact details, consignment details or work lists. This information is used by your operative to guide his or her through the day's work. Address details may also be used by the integrated satellite navigation component, which means there is no 'finger trouble' as there is no need to type in the address.

This tracking ability allows ReDeTrack to support Parcel Tracking (click here), Facilities Management (click here) and Service Management (click here).